Never Split the Difference

Former international hostage negotiator Chris Voss shares the high-stakes field-tested skills he used at the FBI to save lives. Voss argues that negotiation is not a rational process but an emotional one, requiring empathy and active listening. He provides nine effective principles-counterintuitive tactics and strategies-you can use to become more persuasive in both your professional and personal life. This gripping guide teaches readers how to gain the edge in any conversation, from salary discussions to buying a home.

A popular book with millions of readers worldwide.