📖 peek insideNever Split the Difference
by Chris Voss
Former international hostage negotiator Chris Voss shares the high-stakes field-tested skills he used at the FBI to save lives. Voss argues that negotiation is not a rational process but an emotional one, requiring empathy and active listening. He provides nine effective principles-counterintuitive tactics and strategies-you can use to become more persuasive in both your professional and personal life. This gripping guide teaches readers how to gain the edge in any conversation, from salary discussions to buying a home.
A popular book with millions of readers worldwide.
Notable Quotes
"He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation."
"Negotiate in their world. Persuasion is not about how bright or smooth or forceful you are. It’s about the other party convincing themselves that the solution you want is their own idea. So don’t beat them with logic or brute force. Ask them questions that open paths to your goals. It’s not about you."
"Conflict brings out truth, creativity, and resolution."
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